The Training Project Administrator will play a pivotal role in the coordination and management of training-related tasks within the company. This role involves liaising with various departments to ensure effective communication and adherence to company processes. The ideal candidate will be detail-oriented, organised, and capable of managing multiple tasks while supporting our operational support team.
This role is offered on a rolling FTC.
Key Responsibilities:
- Coordinate Operational Support Tasks: Collaborate with the Project Manager and the operational team to allocate and manage operational support tasks, ensuring smooth workflows.
- Report SLAs: Assist in the collection and reporting of Service Level Agreements (SLAs) metrics to monitor and improve operational performance.
- Signposting: Direct internal and external staff to the appropriate business contacts for various inquiries to ensure timely resolution.
- Triage Complaints: Handle concerns, complaints, and escalations, efficiently routing them to the relevant departments for resolution.
- Adherence to Company Systems: Ensure the team follows company systems and processes, logging information correctly for future recall and reporting.
- Coordinate HR Tasks: Assist with HR-related tasks as required, ensuring compliance and efficient operations.
- Compliance Documentation: Upload essential documents to BULLHORN to maintain compliance standards.
- Database Management: Maintain accurate records within the database to support operational efficiency.
- Induction Coordination: Assign new technicians to online inductions, ensuring a smooth onboarding process.
- Requirements Research: Conduct research related to overseas requirements as assigned by the Project Team.
- Email Account Setup: Set up company email accounts for technicians as needed.
- Web Expenses Management: Oversee technician claims, approving expenses up to £250 and maintaining the finance spreadsheet with accommodation costs.
- Internal Training Coordination: Facilitate the training of new staff members through eLearning, monitor their progress, and manage expiry dates by issuing refresher courses.
- Development Training and Tech Management: Support the management of development training initiatives and technology development tasks.
- Training Bookings: Coordinate training bookings and uploads as directed by the operations team.
- Customer Service: Answer phone inquiries and manage deliveries, ensuring all tasks are handled promptly and professionally.
- Ad Hoc Duties: Assist with miscellaneous tasks as required to support the team and enhance operational efficiency.
- Compliance with Standards: Ensure all training programs align with industry standards and regulatory requirements.
- Employee Support: Serve as a point of contact for employees regarding training inquiries and support needs.
- Training Budget Management: Assist in managing the training budget, ensuring the cost-effective use of resources.
Qualifications:
- Relevant experience in training administration or a similar role.
- Strong organisational and multitasking skills.
- Proficient in database management and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Familiarity with compliance and regulatory frameworks is a plus.
Why Join Us:
At Boston Energy, you’ll be part of an innovative team that values collaboration, skill development, and a commitment to excellence. You will play a vital role in shaping the training and development landscape, supporting our employees to reach their full potential.