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UK Business Lead – Account Manager

Location


Beverley, UK

Date Added


14th October 2020

Contact


tomanderton@bostonair.co.uk

Vacancy Description

Boston Energy Ltd is a privately owned, well established and successful business operating in the field of Wind Energy. Our Energy division has a total turnover of approximately £14m PA. We provide temporary personnel, maintenance services and technical training.  We are a market leader in our sector with a blue chip client base that is the envy of our competitors.

The company is headquartered in Beverley, with offices in Hamburg, Germany and Rhode Island, USA. In addition to our Energy business the Group have interests in Aircraft Maintenance, Renewable Energy Development and Rail. For further information please view our websites at:

www.bostonair.co.uk

www.bostonenergy.co.uk

www.bostonrail.co.uk

The position will be based from Beverley, East Yorkshire and the direct report will be the Head of Energy.

The main responsibilities of this role will be :

  • Responsible for maintaining and developing existing customer relationships through good service and a continuous improvement approach
  • Working with the Head of Energy on the development and delivery of our UK Business Strategy
  • Leading a team with ultimate responsibility of managing and fulfilling the needs of a multi-customer and multi-project portfolio
  • Develop a thorough understanding of and then the ongoing monitoring of the UK Wind Energy pipeline of work to identify where Boston Energy should work within this
  • Coordinate service reviews with our main customer base to measure the success of our service offering and understand where and how we can improve
  • Ensure frequent and ongoing communication with our main customer contacts as well as seeking out new contacts for yourself and the Boston Energy Management team to align to
  • Develop Boston Energy’s reputation by ensuring a positive experience for every new Technician that we engage with through good recruitment and selection practice
  • Ensure frequent and ongoing engagement with our established Technician workforce
  • Develop, implement and manage the team against individual and team KPI’s that align to the UK and core business strategy
  • Using ‘Insights profiles’ to help select the best possible team fit when hiring new team members and also to understand how you can get the best from the people you lead
  • Working with the Head of Energy to identify and work on areas of personal development for oneself and those that you lead
  • Demonstrate the company values of quality, reliability, integrity, safety and fairness through your own actions and the way that you lead your team
  • Working with the Head of Business Development to identify new business pipeline opportunities
  • Champion a reciprocal environment for the sharing of leads and industry intelligence ensuring the Energy management team all contribute to our team effort for new business growth
  • Ensuring team adherence to the use of company systems so that information is logged correctly for recall and reporting purposes
  • Ensure team adherence to Group process and quality procedures
  • Communicating closely with Group departments such as Finance and Marketing

 

Key Characteristics of the role

The successful candidate will have the following characteristics:

  • Adaptable/Can do attitude/Flexible
  • Outstanding communication skills in English language
  • 100% accuracy, eye for detail
  • Resilient and able to manage conflict resolution
  • The ability to communicate at senior management level with our customer and prospect base.
  • Able to meet the demands of a fast moving business which expects a high level of service
  • Able to drive the business forward in multiple work streams simultaneously
  • Good technical understanding of the Wind Energy business
  • Hands on
  • A willingness to share knowledge and ideas within the organisation
  • A good listener able to drill down on core customer needs

 

Requirements

  • Excellent written and voice communication skills
  • A willingness to travel around the UK to develop new markets and maintain customer relations
  • Must be able to think strategically and have a good commercial understanding of business
  • Previous management of a multiple-customer portfolio
  • Previous management of teams of people
  • Experience in Wind Energy and / or Recruitment industries

If you’re interested, please email your CV to tomanderton@bostonair.co.uk

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